WHO CONTROLS THE DATA?
The personal information we collect under this Privacy Notice is controlled by Dige Designs with registered office at Lyneborggade 23, 2th., 2300 Copenhagen, Denmark. For any clarification, request or requirement related to your privacy and to the processing of your personal data, you may contact us at any time by sending an email to info(at)digedesigns.dk.
WHY DO WE NEED YOUR PERSONAL DATA?
Dige Designs uses information from our interactions with you and other customers to help achieve the goal of providing the highest quality products and services. Dige Designs respects the privacy rights of our online visitors and recognizes the importance of protecting the information collected about them. We have established procedures that ensure your personal data is processed in a responsible manner.
WHAT DATA DO WE COLLECT?
The personal data that Dige Designs processes is the information that you provide when you subscribe to the newsletter, place an online order and/or participate in competitions. You will always be informed in relation with the collection of personal information about you. The personal information that we collect can include, for example, contact information such as first and last name, your e-mail address, your private address, your phone number, data relating to payment, information about an online purchase and on your navigation of the website.
When submitting information, you will always be informed whether the input is voluntary or a requirement for the implementation of the desired action, such as completing a transaction in our webshop. You are under no obligation to provide any such information. Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing the Website’s services.
Disclosure of further personal data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Website and of its services or on the purchase of products on the Website. We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) the information that is required or data needed for the purchase of products and/or for the provision of requested services on the Website.
We collect your personal information in one or more of the following cases:
- When you make an online purchase on our webshop
- When you subscribe to our newsletter
- When you create a customer account through our webshop
- When you participate in a competition
Even if you use your email address in more than one of the above cases, your details will only be collected and registered in a single location. This allows your information to be reused, for example, when you make a purchase with us, while at the same time ensuring that you do not receive the same marketing material from us more than once.
In some cases, you may provide personal information to us about another person, such as when you purchase a gift for someone and request that we ship it to that person, or when you share Website content with another person. In such cases, you confirm that you have the authorization of such person to provide us with such information.
Subscribing to our newsletter:
Entering your details and subscribing to the newsletter means that you are giving Dige Designs your consent to collect and process your personal information, for the purpose of sending you our newsletter. You may withdraw your consent at any time through the opt-out link in the bottom of each newsletter.
Creating a user account:
When you create an account, your personal information will be processed in accordance with current personal data legislation. This means that your personal information is treated as confidential. The purpose of collecting your information is to create an account for you, where you can access your order history, enter and manage several shipping addresses and proceed through the check-out process more conveniently.
You may at any time contact us to obtain a copy of the personal information we have registered about you. In addition, you can always ask us to rectify incorrect information, delete or raise an objection to or limiting the processing of your information. If you have any questions about our processing of your information, you are also welcome to contact us at info(at)digedesigns.dk. If you would like your account to be deleted, send an email at any time, asking us to delete your account.
Dige Designs gathers statistics about which areas of the website our users visit and what products are our users’ favorites. These data does not contain personal information. The collected data gives us knowledge about how users use the website. This information is used to improve the website. We do not sell or in any other way disclose information about our users’ use and navigation of our website and we neither sell nor distribute information about your purchases to a third party.
We may collect information about your computer for system administration purposes as well as to report aggregate information for internal marketing analysis reasons. This is data about our users' browsing actions and patterns and may include the following:
- Visitor’s IP address
- Date and time of the visit
- Referral URL (the site from which the visitor has been referred)
- Pages visited and user journey on our website
- Information about the browser used (type, version, operating system, etc.)
Our website use re-targeting technologies. This enables us to advertise directly and personally to visitors who have already showed an interest in our products and/or shop via our partner websites. We also work with companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our Website, as well as your interaction with our communications, including advertising. Re-targeting technologies analyze your cookies and display advertisements based on your past surfing behavior.
YOUR PERSONAL DATA IS PROCESSED FOR THE FOLLOWING PURPOSES
- To improve your experience on our Website, eg. to recognize your computer or device so that you are able to save your preferences and stay logged in to the Website without having to re-enter your user account credentials
- Processing of your order in our webshop and providing you with the services and information offered through the Website and which you request
- To verify and carry out financial transactions in relation to payments you make
- Subscribing to a newsletter
- To set up and manage your online user account including, for example, to send password reminders or notifications to changes to your account details
- Summary of purchase history
- Preserving the contents of your shopping cart and remind you if you have left items in it
- Participation in competitions or other events
- Transmission of other marketing material, including invitations to events and other campaigns
- Statistics and analysis of traffic on digedesigns.com, eg. tracking of clicks, purchases and conversion
- To process product returns, replacements, repairs and alterations; to resolve product issues, e.g. sending replacement products and other customer service related issues
- To comply with legal requirements to which Dige Designs may be subject, e.g. tax or financial reporting requirements and court orders
- Subscribing to stock updates
DISCLOSURE TO OTHER DATA CONTROLLERS
Your personal information will not be disclosed to a third party without your permission. However, under certain circumstances and in accordance with legislation, we may be required by law to disclose information to public authorities or the police. For example, we are required to disclose information to the police in cases of suspected credit card fraud. We will also respond to requests for personal data when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.
COMMUNICATION OF YOUR PERSONAL DATA TO THIRD PARTIES
Your personal data may be shared with third-party partners that act on our behalf and help us to operate the Website and provide functionality, content, communications and other services, including the provision of the following services to and for us: website hosting, webshop hosting, database hosting, address list hosting and management, e-mail deployment and management, analytics, content and product distribution, payment processing, fulfillment, inventory management, advertising, security, and fraud detection and prevention.
We provide these parties with the data needed to perform the services agreed to and they act as Data Processors, based on the instructions they receive from Dige Designs. Dige Designs does not disclose your data to third parties for them to be able to use it for their own marketing or profiling purposes.
We may also use third party web analytics services, currently Google Analytics and Adobe services, to help us track and analyze the use of our Website and to measure the effectiveness of our advertising, Website content and communications. These service providers are acting on our behalf and use tools such as cookies, tags and web beacons, to help us gain this understanding.
If you choose to contribute to a social, community or other publicly available area or feature of our Websites, the information you submit may be made available to the general public depending on your settings, which is why we recommend that you do not submit or post any personal information to such forums, such as your full name, home address, phone number and/or other information that would enable others to contact or locate you. Note that content and information that you submit on or through Facebook, Twitter, Instagram and other third-party platforms may appear on our Website through feeds or interfaces that we have with those platforms. We are not responsible for the information, content and/or privacy practices of any such third-party platforms or content pulled through them.
HANDOVER TO OTHER DATA PROCESSORS
Information for use in the product delivery is handed over to the shipping company that Dige Designs is using. Your personal information is also passed on to Dige Designs’ partners who provide services on Dige Designs' behalf, such as in connection with the sending of newsletters. These partners only process personal information on Dige Designs' behalf and in accordance with Dige Designs’ instructions.
TRANSFER AND PROCESSING OF INFORMATION TO THIRD PARTY COUNTRIES (NON-EU MEMBERS)
Transfer of your personal data from your country of residence to third countries (notably to countries where we operate) will be involved; some of these countries are subject to a data protection adequacy decision of the European Commission, whereas others are not, such as the US. To ensure the protection of your personal data is consistent with applicable law, such transfers outside your country of residence or the EEA will be made pursuant to the EU Model Clauses, the EU-US or CH-US Privacy Shield certification, Binding Corporate Rules or other acceptable legal mechanisms.
FOR WHAT PERIOD OF TIME DO WE KEEP YOUR DATA?
Your personal information is stored by us and/or our service providers for as long as necessary to fulfill the specific purposes described herein and to the extent permitted by applicable laws. When we no longer have a legitimate business purpose for your personal information, or when you request that we delete your personal information (except where we need to retain it in order to comply with a legal obligation or to establish, exercise or defend legal claims), we will remove such information from our systems and records, which includes taking steps to anonymize it so that you can no longer be identified from it. The retention period is different depending on the purpose of the processing: for example, personal information which is stored in relation with online purchases will be stored for 5 years. The data used to send you our newsletter until you request that we stop sending it to you, is kept for a period of no more than 24 months.
We have implemented technical and organizational security measures in an effort to safeguard the personal information in our custody and control. Such measures we have implemented include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards. Additionally, our service providers are not authorized to use or disclose your personal information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering). While we endeavor to always protect our systems, Websites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers. You accept the inherent security implications of dealing on-line over the Internet and will not hold Dige Designs or their processors responsible for any data breach unless it is due to our negligence.
PHISHING, SPOOFING & OTHER SCHEMES
To provide you with increased security, certain personal information stored in your online account is only accessible via your username and password. You are responsible for maintaining the confidentiality of your online account credentials, and we strongly recommend that you do not disclose your online account username or password to anyone. It has become increasingly common for hackers, cyber-criminals and other unauthorized individuals to send emails and other communications to consumers purporting to represent a legitimate company, such as a bank or an online retailer, and requesting through those communications that the consumer provide personal, often sensitive, information. Sometimes, the domain name of the sender’s email address, or the domain name of the website requesting such information, may appear to be the domain name of a legitimate, trusted company. If you receive a request to provide information, including your online account password, or any payment information, via email or to a website or individual that does not seem to be affiliated with Dige Designs, or that otherwise seems suspicious to you, please do not respond or disclose your information. We will never send you an email requesting that you verify any credit card information, financial information, password or other personal information. Please immediately report any such communication or request to us at info(at)digedesigns.dk.
Protecting the safety and privacy of children is very important to us. We will not knowingly collect or use personal data from anyone under the age of 18 years. By registering on the Website, you confirm that you have reached the age of majority in your country of residence. If you are under 18, do not provide your personal information on, through or to any Website. Individuals who are below the age of 18 (or the age of majority in the applicable jurisdiction) should not use the Website or our Services without authorization from a parent or legal guardian.
WHAT ARE YOUR RIGHTS?
At any time, you are entitled to gain insight in the information that we process about you, however subject to certain statutory exclusions. You are also entitled to raise objections to the collection and further processing of your personal information. Furthermore, you are entitled to have your personal information corrected, deleted or blocked, in accordance with relevant regulations. Note that the rights outlined above do not extend to non-personal information.
WITHDRAWAL OF CONSENT
You may at any time revoke any consent that you may have given us. We will then delete your information, unless we are able to continue processing on some other basis. If you would like to withdraw your consent, please contact us at info(at)digedesigns.dk.
ALTERATION AND DELETION OF INFORMATION ETC.
If you would like us to update, amend or delete personal information that we have registered about you, if you would like access to the personal information that is processed about you, or if you have inquiries about the above guidelines, please contact us at info(at)digedesigns.dk.
HOW TO LODGE A COMPLAINT
If you would like to lodge a complaint about the processing of your personal information, please contact us by e-mail, as presented above. You can also contact the Danish Data Protection Agency at Datatilsynet, Borgergade 28 5, DK 1300, Copenhagen K, Denmark.
CHANGES TO THIS POLICY
WHAT IS A COOKIE AND WHAT IS ITS PURPOSE?
A cookie is a small data file that is sent to the browser and saved on your device when you visit a website. Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences, for example, remembering the language and currency you set, in order to recognize you at the next visit, etc.
Cookies cannot be used to retrieve other data from your hard disk, transmit computer viruses or identify and use e-mail addresses. Each cookie is unique to each browser and device you use to access our Website. Cookies can be installed by the operator of the website you are visiting (“first party cookies”) or by other websites (“third party cookies”). Cookies can be permanently stored in your device until they expire or until you delete them (“permanent cookies”) or they can be automatically eliminated when you abandon the website or when you close your browser (“session cookies”).
WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES?
Our website uses various types of first party cookies (organized and managed by Dige Designs), and third party cookies (organized and managed by third parties based on their own individual privacy policies and not under the control of Dige Designs) and similar technologies, each of which has a specific function. Below is a table explaining them.
From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.
These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time (for example: "Remember me").
If you have added items into your Shopping Cart and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period), finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.
These first party cookies are the property of Dige Designs and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our Website’s users. Dige Designs treats the results of these analyses anonymously and exclusively for statistical purposes only.
Our own and third party marketing and profiling cookies
These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookie, you can inform yourself on their respective polices and knowingly manage your consent or refusal, for this we invite you to visit http://youronlinechoices.com.
Social network cookies
These cookies are necessary to allow your social account to interact with our Website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:
- Facebook: http://www.facebook.com/about/privacy/
- Google+: http://google.com/intl/gb/policies/privacy/
- Twitter: http://twitter.com/privacy
- Instagram: https://instagram.com/legal/cookies/
Web Beacons and other Tags
Web beacons (also known as “clear GIFs” or “pixel tags”) are typically tiny, one-pixel images that are embedded on a page of a Website or in electronic communications, such as an email message. These technologies help to verify when a certain page (or area) of a Web site is viewed, when a message is opened and when links or other content are clicked or viewed.
HOW CAN I DISABLE COOKIES AND MANAGE MY PREFERENCES?
The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer. Below is the procedure to follow to manage cookies from the following browsers:
- IE: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies
- Safari: http://support.apple.com/kb/PH19255?viewlocale=en_UK
- Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences.
Our Website may also contain social media plugins and/or buttons that allow us to easily share our contents on your favourite social media. These plugins do not save any cookies on your computer. However, if a cookie is already in your computer, the plugins are able to recognize it and use it. Collection and use of information by these third parties are carried out based on their privacy policies. We recommend you read those privacy policies carefully. For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://www.youronlinechoices.com. Once on the site, by accessing the area "Your Choices" you can: visualize the list of third party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.
SCOPE OF DATA DISCLOSURE AND DISSEMINATION
Data collected through cookies are processed by employees and staff of Dige Designs. These data may be processed by third-party companies carrying out technical and organizational work on Dige Designs’ behalf (e.g. web service providers). These companies are appointed as data processors. Data collected through cookies may be transferred abroad by taking the necessary measures and precautions under the applicable laws, so that we can grant an adequate level of data security and protection. Under no circumstances your data will be disclosed to indeterminate persons.